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The What's In Community FAQ

Do I have to be registered to use The What’s In Community?
The What’s In Community requires you to be registered in order to send or receive alerts or to post or reply to topics. Non-registered users (guests) may view posts within the What’s In Community. To register, click Log In and select Create New User Account and fill in the appropriate information.

Can I purchase items seen on T.J.Maxx website or The What’s In Community?
At this time, T.J.Maxx does not offer a service of on-line shopping.

Can I locate a specific piece of T.J.Maxx Merchandise in a specific store?
As an off-price retailer, we make every effort to keep our costs down, so that we can pass these savings on to you. For this reason, and because every T.J.Maxx store is different, we do not provide a service to track merchandise. In addition, we don't have the privilege of ordering specific merchandise from our vendors. To locate an item, we suggest that you continue to check with the stores in your area directly. For the store nearest you, please click here.

What are alerts?
Alerts are instant updates to and from What's In Community members to give each other a heads up when they spot too-good-to-miss finds in stores. Preferences on the What's In site let members choose exactly what kinds of finds they want to hear about and at which of their favorite T.J.Maxx locations. Alerts can be sent and received via mobile phone or computer.

How do I delete my account from the What’s In Community?
Go to your preferences page. In the Menu button located along the top of the page, select the 'delete account' option to remove your profile.

How do I unsubscribe from alerts?
Go to your alert preferences page. Select which store(s) you wish to change your alert settings for.

What are fashion moments?
Fashion moments are pictures that members upload of themselves to show off the looks they’ve created from some of their favorite T.J.Maxx finds. Post prices to reveal how much you saved, brag about the brand names you’ve been able to snag and even put up a poll to find out if other members think your look is a major style success.

What are mobile alerts and how do I send them?
Mobile alerts are instant alerts to and from What’s In Community members to let each other know about fabulous finds via their mobile phones. Sending and receiving via mobile phone means you’re hearing about the can’t-miss fashion discoveries just as soon as they’re made and you can pop into T.J.Maxx to nab them right away! Click here for more info about how to send alerts. Not all mobile carriers have been activated. Check back often as new ones are added everyday. Learn how to send mobile alerts.

How do I send a mobile alert?
Sending mobile alerts from your cell phone is easy.

1. Text a description (including the brand!) of a fabulous find to the T.J.Maxx short code 55898
2. We'll send you a reply asking you to tell us the department where you spotted your find.
3. Then, reply to just one more text and tell us the store number of where you spotted the item. (Tip: if you're not at one of your favorite stores, check signs or at the register for the code and reply.) Your carrier's normal messaging, data and other rates and fees will still apply.

How do I opt-out of mobile alerts?
If you wish to opt-out at any time, simply reply STOP and you will no longer receive any alerts via SMS. Expert tip: to make sure you're only receiving alerts about your favorite brands and departments, be sure to set your account preferences.

What if I have questions about mobile alerts?
If you need help at any time, text HELP to the short code and you will receive a link to this FAQ page containing advice and directions for sending and receiving SMS alerts.

How do I login?
To Log In to The What's In Community, click Log In. Then enter your name and password (NOTE: both are case-sensitive; capitalization, spaces, etc., do matter). If you would like to be automatically logged in when you visit, click the checkbox next to "Automatically log me in". (Note: You must have cookies enabled for this feature. Your login information is encrypted and stored in a cookie.)

What do I do if I forgot my password?
To reset your password, first click Log In and then "I forgot my password". Follow the directions in the email that is generated to the address you entered when you registered. Note: Many of the What's In Community features are available only to those using valid email addresses.

What are forums?
Forums are discussion areas that allow members to share ideas, opinions and information quickly and easily. Organized by topics in an easy-to-follow format, forums are designed so you can quickly locate information, find other knowledgeable members and participate in conversations. The What's In Community has a Code of Conduct that explains the rules of posting; please familiarize yourself with the rules prior to posting.

How do I create a topic or post a reply in the forums?
To start a new topic, choose the appropriate forum and click Post New Topic. Type your topic header in the subject line and type your text in the message box. Before you submit your post, you can spell check your text by clicking Spell Check. When you are satisfied with the text, click Preview to see how your post will appear when published. Or you can post without previewing by clicking Post.

Topic options:

• To add attachments, click Add Attachment, and then browse your computer's files, selecting one to upload along with your post. Note: There may be a limit on the number, size, and file types you are allowed to upload.
• To post a reply to a topic, click the Reply icon next to the post to which you would like to reply. If you want to respond to specific text from the original post, click Quote Original to add the text from the original post to your new text.
• Edit options: You may edit any of your posts that have not yet received a reply. Once a post as a reply, no further edits may be made. Any edited post will display a time-stamped 'edited' notation.

What is a profile?
Profiles are personal publishing spaces for information that members want to share with the What's In Community. Since the What's In Community offers photo albums, blogs, and forums, the profiles will include all the content created by the specific member who authored them. To view all your own contributions to the What's In Community, Log In and click My Profile.

What is the list of profiles for?
The profiles list is a central place where members can find all the public profiles of others within the What’s In Community. If you do not wish to have your profile listed among the rest, click Hide (next to 'List me in the directory').

What is a photo album?
A photo album is a collection of pictures with captions describing them. To start your own photo album, go to My Profile and click Create My Photo Album.

What is a blog?
A Blog is short for weblog. A weblog is a journal that is frequently updated and intended for public consumption. Blogs often represent the personality of the author. To start your own, go to My Profile and click Create My Blog. You can also post a comment to another member's blog.

What is a gallery?
A gallery is a place for displaying a collection of featured content. You may see things like Featured Profiles, Featured Photos, or Featured Blogs, which are member-posted content featured by The What’s In Community administrators.

What is the calendar for?
The What’s In Community administrators use the calendar to note special events that may be of interest to members.

What are 'My Messages'?
The What's In Community members can send and receive private email-like messages among themselves. Like regular email, but only for messages sent within the What's In Community, My Messages allows you to easily keep track of messages in folders: Inbox, Sent, Drafts, Trash and any others you create. You can even keep an address book filled with your friends in The What's In Community!

How do I send a message?
Go to My Messages and click Compose Message. Type the member's nickname in the 'To' box, enter your subject, type your message in the large text box, and click Send. Or, go to the member's profile and click 'Send Message to Member', which takes you to the Compose Message page with the member's nickname already in the 'To' field. Fill out the rest as noted earlier in this paragraph.

How do I know if I have any messages?
When you have a new message, a small envelope with a starburst icon appears next to My Messages. If you have no new messages, you won't see such an icon.

How do I set my profile and view other member profiles?
To create or update your profile, click My Preferences. Your profile, privacy settings, signature line, display preferences, avatars, subscription settings, alert preferences, and blog preferences are set from here. To edit settings, fill in your updated information and click Save.

To view the profiles of members who have posted in The What’s In Community, click their member names wherever you see them as links. You can also use the search feature to locate their member names. You can elect to "ignore" a member's posts by clicking Ignore Member in the member's profile or in the member information area of any post the person has authored.

How do I search The What’s In Community?
From just about any page of The What’s In Community, click Search and type your term(s) into the search box, selecting where you'd specifically like to search by choosing from the Content drop-down menu, and clicking Go. You can also search by specific member name, and date ranges.

What does subscribe mean?
A subscription notifies you via email when a content area that interests you is updated. Similarly, you can subscribe to any content added by a specific member. To add an item to your subscriptions list, click Subscribe at the top of the page. Clicking on Unsubscribe ends the subscription (and cancels the email notifications you may have set). After 30 days, inactive subscriptions automatically expire (unless you elect to cancel the expiration in your subscriptions list in your Preferences). To see your current list of subscriptions, click 'My Subscriptions'. Click 'My Preferences' to change or update how often your receive email notification on each of your subscriptions.

What does 'Email to Friend' do?
You can send a live link from The What’s In Community to a friend by clicking 'Email to Friend' and entering the information as indicated.

How can I format the text of my posts, replies and comments?
To format text (bold, italics, underline, etc.), you can use the format buttons in the posting view. Type your message and then highlight the word(s) you want to format; then click the appropriate button. Small bits of code indicate the formatting, such as in this example: "This is [b]bold[/b] text, and this is [i]italicized[/i] text" text" will appear as "This is bold text, and this is italicized text" in your post. To insert a smiley face, first click the smiley button and then the expression you want to use.

How do I check the spelling of my posts, replies and comments?
To check your text for proper spelling, click Spell Check on the post screen. If our Spell Check dictionary doesn't recognize a word in your text, the unknown word will appear in a box. You can correct it yourself by typing over what is displayed. If the dictionary has any suggestions, they will appear in the suggestion box. To choose one of the suggestions, select it and click Change. When you finish checking your text, click Post Message to save your changes and post the text with your spelling corrections. If you want to continue editing text, click Go Back or Edit to return to the posting area. Posts may only be edited until it has received a reply, then no further editing may be made.

What are RSS feeds?
RSS (Really Simple Syndication) feeds are a way to have website content sent directly to your computer, enabling you to "subscribe" to multiple sites at one time, receiving updates similarly to how you receive email. You may click the RSS link on any page to copy the code required to regularly add any new content as it is posted, making it available to via your RSS reader software.

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